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Community safety team finds local solution to hate crime in the community

Hate crimes in England and Wales have risen by 18%, according to new Home Office figures, with police recording 52,528 hate crimes in 2014/15 – up from 44,471 the previous year.

During National Hate Crime Awareness Week, we were delighted to showcase our work with the community safety team at RCT Homes in tackling hate crime and anti-social behaviour across the authority.


Community Safety Team Download the full release


Smart technology from a rising firm is helping a community safety team tackle hate crime and anti-social behaviour in Rhondda Cynon Taff as a national awareness campaign gets underway.


With National Hate Crime Awareness Week highlighting the issues around hate crime and how people can respond, RCT Homes is celebrating a ‘major transformation’ in results thanks to innovative software from Cardiff-based Locality Solutions.


Hate crimes in England and Wales have risen by 18%, according to new Home Office figures, with police recording 52,528 hate crimes in 2014/15 – up from 44,471 the previous year.


When RCT Homes – Wales’ largest registered social landlord – needed greater support for tenants experiencing hate crime, anti-social behaviour and domestic abuse, it turned to Locality, specialists in using technology to improve results for the people who use community services.


With Locality’s intuitive and mobile system, neighbourhood managers and community safety staff now receive alerts about tenants who are vulnerable to hate crime and anti-social behaviour and, as a result, can respond more quickly to incidents.


Following RCT Homes’ success, Locality Solutions is already working with further organisations and agency partners in Rhondda Cynon Taff to create stronger, more desirable neighbourhoods. And the firm has chosen National Hate Crime Awareness Week to show how its software can benefit local communities, in the hope of inspiring more housing associations to think in new ways. Locality Solutions’ managing director Adrian Leen said:


“Since community teams at RCT Homes started using our innovative software, the organisation has reported a major transformation in terms of increased quality and customer satisfaction. They are now looking into adopting the technology elsewhere within the business, and already we are working with further partners who plan to adopt our system.

In Hate Crime Awareness Week, our aim is to show that real change can be made within communities with a little forward thinking and the right technology. We now hope to create a culture of collaboration that will also benefit other housing associations and partner agencies.”


Founded in 2011, Locality Solutions has quickly established a reputation as the go-to provider for cloud based solutions in areas such as case management, service management and property management. With directors Adrian Leen and Karen Boparoy at the helm, the expanding team recently secured a £250,000 private investment and moved into a new workspace in Cardiff’s vibrant Creative Quarter, setting out its intention to develop a global brand.





Additional Information

For more information or further images, please call Rebecca Lees on 07950 060613 or email rebecca@rebeccalees.co.uk


Additionally, have a look at our full case study of the RCT Homes ASB Case Management Solution.

Do you think we can help you? We’d love to hear from you, just get in touch.

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