Taff Housing Case Study
1300 homes across Cardiff, 87% Tenant Satisfaction with ASB Resolutions, 100% Compliant with Government ASB Standards
Background
Cardiff based housing association Taff Housing spent several months researching the market to find a robust, future proof and innovative software solution to fulfil their comprehensive housing management requirement. This included managing a growing anti-social behaviour case workload and Jobs & Maintenance management programme.
On coming to Locality, they were impressed with our new ideas and ‘refreshing’ way of working, including our collaborative approach and innovative software.
The Challenge
Taff Housing previously managed its growing ASB case workload using an internal housing management system, but data was duplicated, insecure and regularly lost.
Problems included:Non-existent reporting and limited customer service when neighbourhood managers were unavailable.
Invisible systems, leading staff to rely on time-consuming print-outs.
An inability to access case data whilst working outside the office, leading to infrequent and irregular updates.
The combination of these individual challenges made it extremely difficult for Trivallis to establish a defined process for tackling anti-social behaviour.
Our Approach
Our professionals created a tailored, smooth and agile journey to meet Taff Housings requirements. We were able to migrate all existing data from multiple sources directly into the Case Management Solution, with no loss of data and maintaining accuracy at all times. We welcomed dialogue and collaboration throughout, which provided reassurance to Taff Housing and ensured that expectations were met and exceeded.
Benefits
As a result of our bespoke solution, Taff Housing staff are now empowered to deliver efficient and seamless provision to service users. Benefits include:
Benefits Include:
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The production of visible and configurable workflows
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Collaboration with their internal supported housing teams on vulnerable tenants.
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Collaboration with key agencies and partners, in real time, with intuitive and mobile technology
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Improved customer satisfaction and reduced administration time
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Improved reporting
“Locality has simplified our systems and those of the clients we work with in a way no other software company has been able to. Everybody has picked up the system easily and it has become an essential part of our business. I think everybody should take a look at Locality Solutions before implementing a new management system. It’s very different to other software we have used and has brought us great savings in time and money”