Taff Housing previously managed its growing ASB case workload using an internal housing management system, but data was duplicated, insecure and regularly lost.Problems included:
Non-existent reporting and limited customer service when neighbourhood managers were unavailable.
Invisible systems, leading staff to rely on time-consuming print-outs.
An inability to access case data whilst working outside the office, leading to infrequent and irregular updates.
The combination of these individual challenges made it extremely difficult for Trivallis to establish a defined process for tackling anti-social behaviour.
As a result of our bespoke solution, Taff Housing staff are now empowered to deliver efficient and seamless provision to service users. Benefits include:
“Locality has simplified our systems and those of the clients we work with in a way no other software company has been able to. Everybody has picked up the system easily and it has become an essential part of our business. I think everybody should take a look at Locality Solutions before implementing a new management system. It’s very different to other software we have used and has brought us great savings in time and money”