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Local Government and Housing

We work closely with Local Government and Housing to help them reap the opportunities of multi-agency working to reduce risk and improve early intervention opportunities.

With the sector going through an incredibly challenging time and with resources under extreme pressure, it’s more essential than ever to support staff in their efforts to work as effectively and efficiently as possible.

The Well-being of Future Generations Act has identified collaboration and prevention as two key ways public services should be working. Information sharing will be at the heart of this. Read how Cluster Case Management can help.

Case Management Types

  • Anti Social Behaviour

    Professionals are able to manage ASB cases with varying degrees of severity and category more efficiently. Always ensuring tenants are kept in the loop.

    • Manage cases easily with a 360 view of intelligence through our CRM module
    • Create action plans, assessments and manage risks with  e-forms and workflows
    • Communicate with tenants via automated or manual SMS & Emails
    • One-click tailored Court bundle generation through our Case Chronology Builder
  • Domestic Abuse

    Professionals have access to the right tools at the right time to ensure critical services are provided to the most vulnerable and victims of Domestic Abuse

    • Collaborate with partner agencies and co-workers within a secured workspace
    • Capture and view historic assessment scores (Risk, Health) graphically and immediately trigger notifications.
    • Communicate securely using SMS, Video and Audio directly through CLusterCM
  • Tenancy Management

    Tenancy Management

    ClusterCM enables landlords to manage all integral aspects of tenancies by allowing information to be added into a single space.

    • Schedule appointments and reminders for tenancy inspections
    • Perform tenancy assessments and scores with forms and workflow
    • Generate pre-populated letters and documents which can be built quickly and easily
  • Complaints Management

    ClusterCM enables the management of complaints and compliments to improve customer experience by managing customer needs.

    • Pre-configure business processes into the workflow and task management module
    • Monitor cases and manage workload through pre-configured dashboards
    • Generate customer satisfaction and feedback surveys
    • Communicate securely using SMS and Emails to manage customer expectations
  • Support

    ClusterCM is a person-centred platform which allows effective support planning around the individual so support is prescriptive and tailored to their needs and goals.

    • Assess individual needs through assessments and action plans using e-forms.
    • Invite partner agencies for multi-agency working and to contribute towards intelligence
    • Manage individual risks, support initiatives and progress through reports and analytics
    • Ensure all collaborators are kept up to date with alerts and notifications
“We looked at the market leading software as well as the add-on module within our existing Housing Management System and after extensive research, demonstrations and site visits, we selected Locality Case Management as our software of choice.”
Mark Howells, Asst Operations Manager, CADWYN HOUSING ASSOCIATION

Create Cases

Create new cases and incidents of ASB against multiple industry standard category types. Add new categories through our configurable system. With our mobile app, new instances of ASB cases can be created on the go.

Risk Assessments

Determine the risk of a complainant or perpetrator through Risk assessment forms and scores. Monitor risk scores to place appropriate resources and ensure every opportunity for early intervention. Receive alerts when risk score increases.

Case Escalations

Identify risks and severity levels which are easily automated against category types to determine case escalation. Receive alrets and notifications via text, emails or system alerts when a case has been escalated.

Workflow Automation

Configure your workflow processes against category types. This ensure integral steps are not missed throughout a case management process. Create triggers and actions to notify your team of their tasks on a case. Work together to provide a more effective and efficient case resolution.


Collaborate securely with internal and external peers. Invite your team to a case so they can work with you and contribute to a successful case resolution. Invite external partner agencies and give them the permissions to only see what they need to.

Customer Satisfaction

Receive feedback from your customers to gauge the service you're providing back. Create feedback forms online or utilise our SMS capabilities to gain quicker satisfaction scores.

Infrastructure Security & Data Protection

Our solution is hosted in Official/Official-Sensitive data centres (IL2/3/4).

We utilise the latest, proven technologies to keep your data safe. Our software is hosted in data centres which meet or exceeds the security standards required by our customers. Our minimum hosting infrastructure is PSN compliant (ref: SRV_0396). All of our solutions are hosted in an ISO Tier 3 environment, guaranteeing 99.982% availability.

Our hosted environment complies with the following accreditations.

'The whole process has been refreshing, Locality was a different system and process from the very beginning and being involved in the product development has been a massive benefit. The professional services element has been ‘Organic’, both effective and beneficial. We have something special here and are well placed in tackling anti-social behaviour and domestic abuse.'


Cadwyn HA

Taff HA

Effective Multi-Agency Working for private and public sectors.

Our application is highly configurable, it’s designed to work across a number of sectors

The Business Centre, Cardiff House, Cardiff Road, CF63 2AW

p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

Company no: 07778046 | VAT Reg No: GB 195 5405 84

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