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Our approach in managing homelessness is internationally renowned, have a read of our work in developing technology for the European Homeless Mobile Citizen Network. Cluster Case Management is modern and mobile.

Our Solution can help you:

  • ▷ Transform the way Support Services are delivered
  • ▷ Reduce and simplify administration for staff
  • ▷ Report on customer journey and outcomes
  • Our case management software is the software for organisations striving to achieve better outcomes for their users in tackling and managing homelessness.

    Case Management

    Create, View and Monitor cases within multiple support category types. Determine severity and risk levels to victims and those in your care. Multiple support case types can be added into the system.

    Configurable Forms

    Create support plans, case notes,letters, case reviews and other detailed assessments to evaluate a person's outcomes against an incident or a case.E-signature capabilities available.Option to integrate with DocuSign.

    Workflow Automation

    Embed your business processes based on case type, category type, risk and priority levels. Set triggers, actions, tasks, alerts and notifications to keep both your teams and partner agencies involved.

    Mobile Access

    Have secured access to all case and person records on the go. Fill in information through e-forms, receive alerts and notifications via sms. Securely invite internal and external teams and agencies.Keep updated anytime, anywhere with tablets and mobile devices.

    Agency collaboration

    Information sharing and collaboration is at the core of Cluster case management. Securely invite internal teams and external agencies to collaborate on a case.Set permissions so collaborators only view the information they need.

    Measures & Reporting

    Gain access to a suite of core reports through dashboards and reports. Our fully configurable dashboard lets you display the information you need. Easily integrates with your current reporting suite.

    Infrastructure Security & Data Protection

    Our solution is hosted in Official/Official-Sensitive data centres (IL2/3/4).

    We utilise the latest, proven technologies to keep your data safe. Our software is hosted in data centres which meet or exceeds the security standards required by our customers. Our minimum hosting infrastructure is PSN compliant (ref: SRV_0396). All of our solutions are hosted in an ISO Tier 3 environment, guaranteeing 99.982% availability.

    Our hosted environment complies with the following accreditations.

    “Through the implementation of the Locality Housing Management programme we now have very strong case visibility and a defined process for case closure. Its ease-of-use is a massive benefit to our organisation. We can now share information between departments securely which goes a long way to ensure our high standards and best practice.”
    Josh Dowdall Head of Housing, Taff Housing Association

    Our goal is for every person in need of support to achieve their full potential, living a life of quality and fulfilment.

    The Business Centre, Cardiff House, Cardiff Road, CF63 2AW

    p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

    Company no: 07778046 | VAT Reg No: GB 195 5405 84

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