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Cluster Case Management

Real change can be made with a little forward thinking and the right technology. Our product is designed with flexibility and simplicity at it's core.

Innovative Technology for Collaboration

We understand the challenges organisations face when working with partner agencies to achieve results.

Our intuitive application enables true collaboration, information sharing and partnership working for both the private and public sector.
“Through the implementation of the Locality Housing Management programme we now have very strong case visibility and a defined process for case closure. Its ease-of-use is a massive benefit to our organisation. We can now share information between departments securely which goes a long way to ensure our high standards and best practice.”
- Joshua Dowdall, Head of Housing, Taff HA
“We looked at the market leading software as well as the add-on module within our existing Housing Management System and after extensive research, demonstrations and site visits, we selected Cluster Case Management as our software of choice.”
- Mark Howells, Assistant Operations Manager, Cadwyn HA

Product Highlights


Share information securely

Timely and secure information sharing is enabled for successful multi-agency working within organisations and their partner agencies.

alerts & notifications

Receive timely updates

Alert and notify the right information to the right partners to ensure meaningful sharing is undertaken. Don't miss vital opportunities for early intervention.
reports & dashboards

Gain meaningful data insights

Users need a simple way to make sense of the data. Our product comes with two main ways of doing this; dashboard widgets and the report builder.

forms & workflow

Embed your processes

Create and build powerful, engaging custom forms without coding. Our forms builder has integrated e-signature capabilities and can be used on tablets. Integrates securely with DocuSign.

Our Mobile App

Our mobile app lets you work securely at anytime from anywhere. Now you and your teams can collaborate on the move.

Create New Activities

Create new cases, incidents or activities.

Stay up to date

Stay up to date with recent activities through dashboards and activity feeds.

Task Management

Complete tasks and electronic forms on the go along with e-signatures.

Review Notes

Access all your important case notes or files on the go.


Collaborate and share vital information with existing peers or add new peers to a case.

Alerts & Notifications

Receive alerts & notifications on the move. Tag your teams to receive alerts.

Seamlessly integrate Cluster
with your systems.

Locality integrates easily with 3rd party applications to seamlessly transfer the information you need across different platforms.

Through Outlook and Gmail integration, sending email notifications, triggers and actions are simplified and performed within your workspace.

With APIs and web services to receive and send relevant information, we help you eliminate duplication of data entry and help you join up silo systems.

Security is central
to our collaboration platform

Our software is hosted in certified data centres to ensure your team can securely collaborate on sensitive information. To ensure data protection compliance, data can be hosted in various data centres across the world to fit your needs.

Our product complies with the EU Data Protection by ensuring all data is stored in the UK or EU. We ensure you have complete control over your data through the audit trail facility, fine grain user controlled permissions and multi-factor authentication login.

Effective Multi-Agency Working for private and public sectors.

Our application is highly configurable, it’s designed to work across a number of sectors

Infrastructure Security & Data Protection

Our solution is hosted in a PSN compliant data center. We also provide hosting within Official/Official-Sensitive capable data centres (IL2/3/4).

We utilise the latest, proven technologies to keep your data safe. Our software is hosted in data centres which meet or exceeds the security standards required by our customers. Our minimum hosting infrastructure is PSN compliant (ref: SRV_0396). All of our solutions are hosted in an ISO Tier 3 environment, guaranteeing 99.982% availability.

Our hosted environment complies with the following accreditations.

The Business Centre, Cardiff House, Cardiff Road, CF63 2AW

p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

Company no: 07778046 | VAT Reg No: GB 195 5405 84

Please contact us!

Get in touch and we will call you back!

Thank you!
We will be in touch within the next 48hrs

Get in Touch

We would love to hear from you. Please fill out this form and we will get in touch with you shortly.

Your Information will never be shared with third parties.

Please contact us!

Get in touch and we will call you back!

Thank you!
We will be in touch within the next 48hrs