Public Sector Technology fails to support Multi-Agency Working|Locality Solutions

Data and System Integration enables Multi-Agency Working within public services

By working in isolation, public services and partner agencies lose sight of the wider vulnerabilities. Opportunities for early intervention can be overlooked. This is essential to deliver a proactive service for citizens and communities. Furthermore, public services and partner agencies are universally accepting that system integration for information sharing is key. It enables strategic needs assessment and targeted planning of resources.

At Locality Solutions, we work with our customers to understand the benefits of systems integration between internal and external management systems for the benefit of information sharing.

Welsh Government promotes Information sharing within NHS A&E

The recent Frequent Attender Project sees Health Services becoming more data innovative and embracing technology and systems integration to aid in quicker information sharing for safer communities. This has been backed by the Welsh Government and is in line with the Future Generations Act. Read about the Barriers to public service information sharing.

Data and System integration in the Housing Sector

Within the Housing Sector, information sharing is paramount between housing officers, support officers and the police. This is to ensure successful intervention and prevention of Anti-Social Behaviour and Domestic Abuse. Timely information can be beneficial to service users.

Pilot projects are also being run to join up services between housing and primary care for a unified approach to servicing housing customers’ needs. (More than Bricks & Mortar – Housing’s role in Primary Care)

Public Sector Technology fails to adapt to the Multi-Agency working model

As the sector has moved along with times and developed newer better ways of joined-up working, from setting up MASH (Multi-Agency Safeguarding Hubs) and Cross-Sector Multi-Agency Panel meetings, public sector technology, in this case, has failed to adapt and support this new working model.

These new panels and practices, which are seen as innovative, are also resource intensive and time consuming. Working within silo-ed environments utilising silo-ed systems means piecing together information about a single individual manually, copying and pasting information into excel spreadsheets and sharing them via email. Some of the other practices include daily conference calls to discuss cases, co-working and co-location initiatives where partners from various agencies come together in one place to assess risk.