In this period of austerity, the focus for public sector bodies in the UK is to ensure people, processes and technology are lined up to deliver more effective citizen-centred public services and improve joined up working in society.
We’re in a time where radical citizen service improvements through better utilisation of digital technology need to be made. Suppliers need to adapt to help their customers meet their growing challenges.
“Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works.” Steve Jobs
User-Centred Design for a better Case Management solution
At Locality, we believe in creating purpose-driven solutions. We’ve been working with customers and end users on designing and developing our web based case management system.
By adopting a user centred design approach, and utilising a set of user experience tools, we were able to experience the working ways of our end users, gain an insight on how they interacted with their customers and understand sector trends and challenges.
More importantly, we were able to understand how our users were using systems and how they really wanted to use systems to be able to deliver a rich user experience through simpler and more intuitive screens both on desktops and mobile devices.
Collaborative case management for a better refugee resettlement journey
Partner agencies and support services provide coordinated assistance for refugees in order to provide them with opportunities to achieve a better life in their new surroundings. There is a need for various support service providers and agencies to work more collaboratively on one secured platform to support refugees in overcoming challenges from cultural barriers to finding resettlement.
Refugees face challenges of cultural barriers, persecution and security, and in order for effective resettlement, joined up working has become integral.
Read our post on Rita Ora’s journey from Refugee to Chart reign
Designing Systems for Supporting people
The ability for Locality to co-design with end-users from various niche areas within the public sector has led to the development of an innovative case management solution that supports partnership working, collaboration and information sharing in real-time to help improve services like refugee resettlement.
The solution has been built to ensure flexibility and adaptability through modules like Workflow and Forms builder, allowing for our customers to embed business processes that may need to change in the future to align with new legislation, compliance, funding and various other circumstances that may have an effect on refugee resettlement processes.
Through appropriate research and working directly with end-users, we at Locality Solutions intend to continue co-creating and co-designing fit for purpose solutions with public sector bodies and not for profit partner agencies to help joined up working for better quality public services.