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Did you know?

Various studies have found the need for case management when dealing with youth mental health.

  • 50% of mental health problems are established by age 14 and 75% by age 24.
  • 10% of children and young people (aged 5-16 years) have a clinically diagnosable mental problem
  • 70% of children and adolescents who experience mental health problems have not had appropriate interventions at a sufficiently early age.

Source: www.mentalhealth.org.uk

Mental Health

Based on a study conducted by PHE, findings in 2012/13 saw an estimated £700m being spent on child and adolescent mental health illness.

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Data and System Integration enables Multi-Agency Working within public services

By working in isolation, public services and partner agencies lose sight of the wider vulnerabilities. Opportunities for early intervention can be overlooked. This is essential to deliver a proactive service for citizens and communities. Furthermore, public services and partner agencies are universally accepting that system integration for information sharing is key. It enables strategic needs assessment and targeted planning of resources.

At Locality Solutions, we work with our customers to understand the benefits of systems integration between internal and external management systems for the benefit of information sharing.

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Locality Solutions has been chosen by The Cardiff and Vale University Health board (CVUHB), and approved by the Welsh Government led by Ifan Evans (Head of Healthcare Innovation, WGA), to work with it’s Emergency Unit to streamline patient care via improved communication and collaboration with our technology suite, Cluster Case Management.

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‘One of the biggest challenges faced when managing high-risk complex cases is the ability to receive timely information. This is paramount as it ensures successful intervention and prevention of Anti-Social Behaviour and Domestic Abuse.’

By working in isolation, public services and partner agencies lose sight of the wider vulnerabilities. Opportunities for early intervention can be overlooked, this being essential to deliver a proactive service for citizens and communities. Furthermore public services and partner agencies are universally accepting that information sharing is key, it enables strategic needs assessment and targeted planning of resources.

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Taff Housing Association is one of 3 long established community based HAs in Cardiff, we’re 41 years old this year! 41 years and we find ourselves at the beginning of another transformation journey. A journey which has several key pillars – these include leadership, innovation, collaboration and working smarter with the resources we have.
A Guest Blog from Elaine Ballard, Chief Executive of Taff Housing Association | As featured in Welsh Housing Quarterly

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One of Wales’ rising technology experts is celebrating International Women’s Day by encouraging more women into technology roles.


Karen Boparoy, a successful businesswoman and director of technology company Locality Solutions, wants to see more female STEM (science, technology, engineering and mathematics) role models engaging with young people and encouraging them to seize the opportunities that a career in STEM holds.


Boparoy, who is originally from Malaysia, gained two degrees in commerce and technology from the University of Auckland before spending the next 10 years working for global companies, including Fortune 500s, in New Zealand, Australia and America. She is now product director for Cardiff-based specialists Locality, providing innovative case management software to tackle anti-social behaviour, hate crime and domestic abuse.


Recent research from the Institute of Engineering and Technology shows that 50% of parents believe that engineering is a ‘boy’s’ profession. Only 45% of parents with a daughter said they would consider engineering as a suitable career for her, yet this figure increased to 67% when it was demonstrated to them how diverse and creative the profession could be.


Boparoy wants to see more young technology professionals engaging with schools and young people directly and talking about the breadth of opportunities on offer – from creating apps to working on huge space projects.


“We are soon to launch initiatives in schools, which is something we are incredibly excited by,” she said. “The schools we have engaged with so far have been extremely supportive and understand the importance of our agenda; to display how creative and exciting the world of technology can be and how a career in STEM is accessible to everyone.”


The UK needs an extra 1.82m engineers in the next decade, leading to excellent career prospects for engineering graduates and some of the highest starting salaries offered.


“For decades to come there are going to be creative & wonderful jobs within this diverse sector,” says Boparoy. “There is this incredible opportunity within technology to be out there making a real difference to the way we live and work and to the planet.”


Last week I found myself navigating through a conference exhibition hall, comparing stands and displays of others and wondering whether we’d done enough to make our visual display effective in drawing people to us; or whether we’d fade into the background or worse still encourage people to look at the ground as they scurried passed.


In truth, this was only one of the considerations that I had for the success of the conference, whilst the stand is crucial you can do so much more in terms of being a ‘voice’ at a conference. Within this there are methods to draw people to your message. I guess its very much a matter of marrying it all up against the audience. 


Know your audience.

On telling my brother where I would be for the few days, I had the following rather surprising and vivid statement.  


‘It’ll be full of men dressed across the spectrum of grey with the personality of deep beige!’


Needless to say, this didn’t form the basis of our customer persona mapping and it’s not an opinion I agree with but it did make me chuckle, conjures up quite an image. Anyway, first point reiterated, ‘know your audience!


In this case an audience of buyers, who have strong opinions of what they want. Refreshingly some strong and purposeful views were shown at the panel debates and there was the impression that the conference was attended by those keen to exchange views and best practice as opposed to those conferences where people appeared to have been sent against ‘their will’ by line management (we’ve all attended those) … You can usually spot the tactical individuals that are only too happy to request literature as a proof of attendance but they also love a free pen!


Be Social.

Following social media timelines in the run up and during exhibition viewings can give you just a little bit of a headache . The endless calls to ‘Come & Visit us at Stand blah blah and we’ll show you blah blah blah. Perhaps a necessary evil? But engaging with the conference on social media can be INCREDIBLY effective, so how can you stand out from the crowd without being too ‘gimmicky’ or ‘needy’, my message …


‘Be Bold, Balanced in Message, Unique in Approach’






Armed with a 6 foot teddy bear and a ‘hashtag’, we went about ‘breaking the internet’, or in this case encouraging delegates, speakers and other exhibitors to #meetpoco. Perhaps all that was missing was dressing our furry chum in an outfit that some thought blue and other gold.



In truth its a balancing act; on one hand you are trying to showcase case management software that is central to tackling ASB and domestic abuse on the other you’re encouraging delegates to give your teddy bear a Big ‘Ol hug. Never has the phrase ‘Know your audience’ seemed more appropriate.


But, we had tremendous uptake and we made sure that we turned that ‘opening’ into some purposeful and ‘human’ conversation about our product and the conference.


Unfortunately, This interest led us to an inevitable one upmanship of Bear puns, which culminated in the rather embarrassing exclamation that I didn’t have the Koalafications. Well this was one step too far, and lets be honest not wholly accurate, for Poco is clearly not a Koala. Sometimes caution is best practised and wisely those ‘puns’ stayed on the cutting room floor.


Buy into the conference.

So in our case the friendly folk at NHF were only too pleased to issue Poco with his official delegate badge. 

We also took time to talk about the conference with delegates, attend panels debates and contribute to sessions through social media. In order to be credible suppliers you need to have passion and knowledge of the sectors you’re working in, why wouldn’t you contribute!



Make friends with your neighbours.

They are going to be as busy as you are — but they may be your very best accomplices. This is not entirely a selfless act of friendship. You may well have a spare power cable to lend or a spare bit of adhesive tape, and so may they!

But let them know also about what you do and find out what their business is. You will want other non-competing exhibitors to refer visitors to your stand when appropriate, just as you will want to refer others to theirs.


Don’t pounce.

Some visitors will know exactly what they are looking for, and if you don’t frighten them away, they will tell you in their own good time. Many more may not know what they were looking for, at least, not until you have told them what you have to offer! But even so, please don’t pounce on them?

Engage in eye-contact with all you can and smile; be human.


Stand display, again.

You will have your own ideas about what works best for you and what doesn’t. You can also learn much from other exhibitors, good and bad.

But here are some initial thoughts that apply universally:


  • Avoid clutter! (That includes half-drunk cups of coffee!)
  • Know your product — be an expert on what you specialise in and what you offer.
  • Avoid having too much on display, it can serve to confuse;
  • Well lit displays are really important — don’t forget, you are after your visitors’ ‘eye-share’ first!;
  • ‘Make it Clear what you do!’ don’t let visitors guess what your business is all about;
  • Avoid a mish-mash of odd assortments thrown together, think it through thoroughly.


Be human, we’re all unique.





Please let us know if you have any other tried and tested methods or ideas that you haven’t dared yet to try,

failing that why not send us some bear puns

The Institute for Fiscal Studies have predicted that budget cuts will continue until 2020 resulting in local government needing to find more efficient ways to generate more value for money. In 2014/15 local government have suffered 40 percent cuts to its budget putting pressure on their finances. Meanwhile, the demand on local services have been increasing as a result of recession, the ageing population and the increasing numbers of 0-5 year olds. Furthermore, Welfare Reforms and other specialist programmes place further demands on resources, it’s no longer business as usual.


Throughout the nation, councils have been working and jointly investing in the necessary technology infrastructure with central government. This has seen a rise in faster broadband connections and the PSN (Public Services Network) to support the adoption of more open source cloud – based technology within the sector for better information sharing.


The negative effects and challenges brought about by budget cuts at a council level have trickled down to the housing sector. The housing sector is now expected to transform their businesses to meet these new challenges.


With the financial challenges faced by councils, business as usual is no longer an option for the housing sector. With less finances at it’s disposal, the housing sector have an obligation to ensure its customers are able to access key services in the most economic and user-friendly way. Housing also plays a vital role in ensuring adequate partnership working with other public, private and third sector for a positive citizen-focused service delivery outcome.


With the need for transformation to meet these challenges, it is integral that the sector as a whole start to recognise the opportunities offered by technology and digital tools with the aim of delivering more cost – efficient reliable services to citizens and customers alike.


There is a plethora of technology that can help the housing sector transform the way it delivers services and ensure operational efficiency to meet demands.


Mobile Working and the Cloud.


Mobile working platforms have allowed for workforces to be more productive. With the introduction of video-conferencing, route planning tools and Instant messaging on the move, it has become easier for remote workers to communicate and get the information they need for quick on the ground decision making.


Most modern applications are now web based and are being served on the cloud. This makes it easier for the housing workforce to access information remotely. By allowing access to vital customer information to your mobile workforce, not only does it empower the housing workforce to make timely decisions, but it improves service delivery for customers.


The cloud also presents an opportunity to acquire key IT Services as and when required instead of investing in a fixed infrastructure cost which is both expensive to buy and maintain. Cloud technology presents a huge opportunity for housing and local councils to showcase major cost savings.


Big Data.


With the ability to capture data more simply with easy to use web-based applications, there is now an opportunity for the housing sector to mine data for better decision making. Big data represents a huge opportunity around understanding customers’ priorities so resources can be better allocated to deliver key services.


Furthermore, joined-up working supported by technology allows for a more joined up data set which can enable local councils, other public and third sector organisations achieve more targeted service delivery while being cost efficient.


A recent study by the Policy Exchange on the Big Data Opportunity for the UK public sector concludes that overall efficiency of government operations through cutting edge operational performance could in time save the public sector up to £16 billion to £33 billion per year. The study can be found here. 






business as usual



What does Mobile Workforce really mean?


The simplest definition proposes that a mobile workforce is a

‘group of employees operating from a variety of locations, connected by computers, smartphones and other devices via the Internet.’


Indeed, Mobile workers are increasingly becoming the norm thanks to technological improvement and increased connectivity. This constant advancement in technology has not only made mobile devices powerful business tools, but has enabled workforces to conduct business around the clock, regardless of time or geographical location.


Today’s mobile workers are using such applications as business intelligence, analytics, remote collaboration and social media on their mobile devices. A plethora of cloud based services exist to support the mobile workforce. Various dashboards and software products help professionals collaborate, managers to monitor workflow, delegate work amongst team members or external contractors, and lead a mobile workforce that’s not centralised in a traditional office.


The popularity of cloud services are just one indicator to show that the mobile workforce is due to become the norm. As both software and hardware evolve, the information technology industry is becoming more capable of helping companies to outsource more diverse tasks, both anywhere and everywhere.


Benefits of a Mobile Workforce

The benefits here lie both with the user and the organisation.


  • Regulate a better work / Life balance                           
  • Increased productivity
  • Increased customer service
  • More workflow flexibility


Needs of the Mobile Workforce


  • Flexible work schedules   none
  • Ability to use mobile devices
  • Modern, Secure remote access solutions


Steps to Enable a Mobile Workforce


Here are some steps organisations should consider when planning and developing an effective mobile workforce:


  • Make mobility the heart of your interaction model. Keep in mind that there are two important types of interactions for organizations: employee empowerment and customer engagement. In both cases, the goal should be to provide universal access to people, applications and data.


  • Establish clear, attainable business goals and measurable outcomes for enterprise mobility. It’s not enough to say that every salesperson in your organisation requires remote access to your customer relationship management applications. Your business goals for mobility need to be specific and quantifiable—for example, increase sales of add-on products by a certain percentage.


  • Commit to a strategy of application modernisation. Developing, integrating and operating new mobile applications can motivate your workforce and enable significant increases in productivity. But you probably won’t realise the full benefit unless your IT organisation modernises its portfolio of business applications to make it easier, more reliable and less expensive to manage on a day-to-day basis.


  • Realise that security and compliance are critical business issues. Business leaders should be collaborating with IT organizations to develop security best practices for an increasingly mobile workforce. Failure to do so could result in service interruptions, threats to customer privacy and also data loss. Keep in mind that widespread compliance and legal issues come into play when mobile workforces fail to take proper safeguards.


mobile workforce



We decided to combine some of our favourite things; digital marketing, coffee, talking (often talking about coffee, sometimes technology) and blogging (and now blogging about coffee, sometimes technology). This mornings lucky duo; Karen and Ollie our product and brand marketing duo.




What better place to start than Uncommon Ground Coffee Roastery, a panini’s throw from our window, situated in the Royal Arcade in Cardiff. 

Described as an ‘independent gourmet coffee bar in Cardiff, we are genuinely passionate about roasting and serving great fresh coffee.’ … the verdict, they are and they do! Have a look at the rather snazzy virtual tour.





Digital Marketing in 2016


As its the beginning of the year, it seemed an appropriate time. So, What are some of the challenges that brands will face? On this occasion we steered clear of having a crystal ball on the table. Several key messages and consensus emerged with much discussion around use of video within digital marketing, let us know your thoughts!


  • A shift in focus was identified as essential, a need to curtail the tactics of lazy communication so many marketers have fallen back upon and start bringing in-person social skills to the digital world!


“Drummed into my head and my rationale behind so much of my personal marketing activity is the absolute essential of customer trust.”


  • The customer brand relationship has been discussed at length, and accordingly 2016 will be a big year for ad-blocker. The cry that’s let’s get rid of the traditional noise! Proof we can’t be as lazy as we’ve been before, customers demand more. Ad Blockers topped the appstore a day after ios9’s release!


  • The need for marketers to produce more content with fewer resources. The approach must be a focus on creating high quality content experiences at every customer interaction without breaking the bank. Personalisation and segmentation are key here, email campaigns for example need to be more personalised and catered to actual individuals.


“My belief is that 2016 will be a big year of learning for brands. They’ll finally start to streamline their process, select the right influencers, execute campaigns, and get the most bang for their buck.”


  • Social platforms as well need to develop to allow publishers, brands, consumers to navigate content in a meaningful way. Ever present importance of content distribution and new methods to integrate. These are not new instances but still crucial ‘how will publishers fair with Facebook’s instant articles?’


“Brave and Bold content is essential!”


  • Visual playing such a vital role in all forms of content creation, the further development of live streaming services, there emergence offers a more personalised customer experience…what our customers demand.


  • The development of effective live streaming integration (periscope/meerkat/blab) ‘live reporting’ but specifically how this appears in social media timelines. This development gives the opportunity to put a human face to the brand, mapping out a buyer persona’s, so many advantages for marketers.


  • Distribution of mobile and social-ready video is a competitive area for everyone but within this lies the challenge. How much of your budget do you allow for distribution and how much on video production*


“Video is a representation of you so make interesting and engaging content that speaks to the people you are trying to sell to”




Suggested Reading

Have a read of ‘Video Content : You’re Doing it Wrong‘ by Gary Vaynerchuck this will tell you all you need to know on how so many focus on distribution over video production. A year old article, still completely relevant, its still a mistake made by so many.



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