One of Wales’ largest housing associations is tackling anti-social behaviour, hate crime and domestic violence with an unlikely weapon – smart technology!
RCT Homes’ anti-social behaviour case management has been transformed, thanks to mobile technology from a fresh, young company. The innovative software from Locality Solutions has led to a seamless service that has hugely improved satisfaction among customers and staff, saving more than 1,000 hours every year in admin and successfully resolving 98.4% of anti-social behaviour cases – more than any other housing organisation in Wales.
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Faced with the challenge of combining increased mobile working with security and efficiency, RCT Homes was struggling to establish a defined process for tackling anti-social behaviour with its existing housing management system. Data was duplicated and sometimes lost, staff were unable to access key information when away from the office and security needed tightening up. But Locality’s solution has had such an impact on the way community staff respond to cases of ASB and domestic violence that RCT Homes is now looking at how best to implement the system in other key service areas of its business.
Cardiff-based Locality Solutions is fast establishing a reputation as the go-to provider for cloud-based solutions in areas such as case management and has recently expanded, taking on new staff and moving into a new work space in the city’s vibrant Creative Quarter. RCT Homes, which had spent several months researching strong, innovative and future proof software, liked the firm’s collaborative approach and asked Locality to build a system capable of managing its caseload whilst freeing up resources and maintaining efficiency.
So Locality created a tailored case management system that integrated with, rather than replaced, RCT Homes’ existing applications. Data from multiple sources was migrated to the new platform, improving communication channels and reducing administration time by 1,167 hours. Staff receive alerts about tenants who may be vulnerable to incidents of hate crime, ASB and domestic violence, enabling them to respond more quickly response and improving results to the extent that other community partners are now interested in using Locality’s technology.
RCT Homes acting chief executive Adrian Barber said:
“The challenge for us was finding a way of reducing our overheads and obtaining value for money whilst continuing to focus on delivery and provide a quality service to the community.
“We chose a relative newcomer on the block when we selected Locality Solutions and they have not disappointed. They had a very refreshing way of working and we liked the collaborative approach, rather than simply being offered a ‘one size fits all’ solution. From start to finish – which included a major transformation at RCT Homes – Locality have been professional and adapted quickly where required. Not only would I recommend Locality to our partners, we are already exploring adopting this innovative software elsewhere within the business.”
Locality Solutions founder and managing director Adrian Leen said:
“Our aim is to show that real change can be made within communities with a little forward thinking and the right technology. We now hope to create a culture of collaboration that will also benefit other housing associations and partner agencies.”
Additional Information on ‘Smart Technology’
For more information or further images, please call Rebecca Lees on 07950 060613 or email firstname.lastname@example.org
Additionally, have a look at our full case study of the RCT Homes ASB Case Management Solution.
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