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Within Public Sector, information sharing is paramount between services and partner agencies since service users usually interact with multiple agencies. In order to build a picture of a service user’s situation, it is critical that there is increased transparency in the information each of this service holds.



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One of the biggest challenges faced when managing high-risk complex cases is the ability to receive timely information.

Trivallis, one of Wales largest housing associations partnered up with South Wales Police and Cardiff Council to share information on high-risk cases and vulnerable adults for the sole purpose of delivering better support to their tenants.This saw them shortlisted to win two awards this month by Resolve ASB for Best Project Award and the Community Safety Award by CIH.

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Data and System Integration enables Multi-Agency Working within public services

By working in isolation, public services and partner agencies lose sight of the wider vulnerabilities. Opportunities for early intervention can be overlooked. This is essential to deliver a proactive service for citizens and communities. Furthermore, public services and partner agencies are universally accepting that system integration for information sharing is key. It enables strategic needs assessment and targeted planning of resources.

At Locality Solutions, we work with our customers to understand the benefits of systems integration between internal and external management systems for the benefit of information sharing.

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“Information sharing and data innovation is at the heart of public sector reforms.” Professor Miriam Lips

Locality Solutions & CVUHB – Working together to create Safer Communities.

With the Well-being of Future Generations Act playing a central role on how best to improve citizen outcomes, public services are finding better ways on information sharing for a more joined-up approach in delivering a holistic service.

Our recent project with the Cardiff & Vale Health board has been a great example of how public services have identified that collaboration is key to ensure prevention and reduction of frequent attenders to the A&E.

It’s been 2 months into our project with CVUHB and the A&E Department, Heath Hospital  Cardiff, and we’ve learnt a great deal about the challenges public services and partner agencies face when working together.

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World Information Society Day will take place on 17th May and this year the theme will focus on ICT entrepreneurship for social impact.

The day was established by a United Nations General Assembly, following the 2005 World Summit on the information Society in Tunis and had previously been known as World Telecommunications Day in order to remember the founding of the International Telecommunication Union on the 17th May 1865.

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Rachel Williams, an ambassador for Welsh and Llanelli Women’s Aid, has joined the #TroubleWithAnEx campaign to educate potential victims and their families about how to identify stalking behaviour and how to get suitable help.

Run by the Network for Surviving Stalking charity and joined by Gwent Police, Rachel Williams has become an advocate for #TroubleWithAnEx, with an aim of increasing the knowledge and recognition of signs of an abusive relationship.

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One of Wales’ largest housing associations is tackling anti-social behaviour, hate crime and domestic violence with an unlikely weapon – smart technology!


RCT Homes’ anti-social behaviour case management has been transformed, thanks to mobile technology from a fresh, young company. The innovative software from Locality Solutions has led to a seamless service that has hugely improved satisfaction among customers and staff, saving more than 1,000 hours every year in admin and successfully resolving 98.4% of anti-social behaviour cases – more than any other housing organisation in Wales.


Download the full release


Faced with the challenge of combining increased mobile working with security and efficiency, RCT Homes was struggling to establish a defined process for tackling anti-social behaviour with its existing housing management system. Data was duplicated and sometimes lost, staff were unable to access key information when away from the office and security needed tightening up. But Locality’s solution has had such an impact on the way community staff respond to cases of ASB and domestic violence that RCT Homes is now looking at how best to implement the system in other key service areas of its business.


Cardiff-based Locality Solutions is fast establishing a reputation as the go-to provider for cloud-based solutions in areas such as case management and has recently expanded, taking on new staff and moving into a new work space in the city’s vibrant Creative Quarter. RCT Homes, which had spent several months researching strong, innovative and future proof software, liked the firm’s collaborative approach and asked Locality to build a system capable of managing its caseload whilst freeing up resources and maintaining efficiency.


So Locality created a tailored case management system that integrated with, rather than replaced, RCT Homes’ existing applications. Data from multiple sources was migrated to the new platform, improving communication channels and reducing administration time by 1,167 hours. Staff receive alerts about tenants who may be vulnerable to incidents of hate crime, ASB and domestic violence, enabling them to respond more quickly response and improving results to the extent that other community partners are now interested in using Locality’s technology.


RCT Homes acting chief executive Adrian Barber said:

“The challenge for us was finding a way of reducing our overheads and obtaining value for money whilst continuing to focus on delivery and provide a quality service to the community.

“We chose a relative newcomer on the block when we selected Locality Solutions and they have not disappointed. They had a very refreshing way of working and we liked the collaborative approach, rather than simply being offered a ‘one size fits all’ solution. From start to finish – which included a major transformation at RCT Homes – Locality have been professional and adapted quickly where required. Not only would I recommend Locality to our partners, we are already exploring adopting this innovative software elsewhere within the business.”


Locality Solutions founder and managing director Adrian Leen said:

“Our aim is to show that real change can be made within communities with a little forward thinking and the right technology. We now hope to create a culture of collaboration that will also benefit other housing associations and partner agencies.”


Additional Information on ‘Smart Technology’


For more information or further images, please call Rebecca Lees on 07950 060613 or email rebecca@rebeccalees.co.uk


Additionally, have a look at our full case study of the RCT Homes ASB Case Management Solution.

Do you think we can help you? We’d love to hear from you, just get in touch.

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The Business Centre, Cardiff House, Cardiff Road, CF63 2AW

p. 0330 0015307 | e. enquiries@localitysolutions.co.uk

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